Customer service from home jobs usa

Customer service jobs from home - Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processes    • facilitates the implementation of action plans in collaboration with call center operational units    • develops updates to reflect current status of activities; monitors progress against action plans and contributes to decisions to ensure goals are met; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metrics    • produces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendations    • identifies problems that may jeopardize the analysis or program and works with manager to determine contingency plans    • contributes to decisions regarding analytic design, information requirements and deliverable schedules    candidate profile  • bachelor's degree in related field from a four-year college or university with two to four years related experience preferred• analytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processes    • strong attention to detail    • sense of professionalism and ability to develop relationships    • strong communication skills, both written and verbal    • strong customer service orientation    • ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts    • ability to work an emerging and rapidly changing environment    • demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • experience or exposure with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure and/or process consulting experience preferred    • proficient in microsoft office    • exposure to six sigma methodology        career level description  requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. ·         develop and implement sales account and business partnership strategies and programs to increase organic sales growth    ·         ensure proper execution and delivery on set annual revenue and operating income targets    ·         develop and implement a long term account strategy (3-5 year account expansion plan)     ·         establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    ·         identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets    ·         ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services    ·         manage a staff of program managers candidate profile·         bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of progressive mgmt experience) preferred·         mastery of communication skills and styles, both written and verbal. And implement sales account and business partnership strategies and programs to increase organic sales growthensure proper execution and delivery on set annual revenue and operating income targetsdevelop and implement a long term account strategy (3-5 year account expansion plan) establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnershipidentify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targetsensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented servicesmanage a staff of program managerscandidate profilebachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of progressive mgmt experience) preferredmastery of communication skills and styles, both written and verbal. Functions/core responsibilities  • supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • coach direct reports on sales and other "key performance indicators" (kpi) on a regular basis to ensure performance metrics are achieved    • improve sales performance through coaching, motivation and accountability    • identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • ensure service delivered to our customers meets contractual key performance indicator (‘kpis') and financial expectations    • communicate expectations to employees and provide timely updates    • provide subject matter expertise in handling escalated customer calls as needed    • conduct team meetings to ensure expedient communication of relevant information and as an open forum for input.