Work from home customer service jobs

Customer service representative jobs from home - Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processes    • facilitates the implementation of action plans in collaboration with call center operational units    • develops updates to reflect current status of activities; monitors progress against action plans and contributes to decisions to ensure goals are met; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metrics    • produces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendations    • identifies problems that may jeopardize the analysis or program and works with manager to determine contingency plans    • contributes to decisions regarding analytic design, information requirements and deliverable schedules    candidate profile  • bachelor's degree in related field from a four-year college or university with two to four years related experience preferred• analytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processes    • strong attention to detail    • sense of professionalism and ability to develop relationships    • strong communication skills, both written and verbal    • strong customer service orientation    • ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts    • ability to work an emerging and rapidly changing environment    • demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • experience or exposure with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure and/or process consulting experience preferred    • proficient in microsoft office    • exposure to six sigma methodology        career level description  requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Functions/core responsibilities  • reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produces monthly management reports     • analyzes call center qualitative and quantitative data and identifies performance improvement opportunities via microsoft pivot tables, cross-tabs or via other tools    • determines areas for focus and conducts analyses to understand the drivers of performance gaps    • coordinates with statisticians for development of key driver analysis, statistical linkages and calibration between customer satisfaction and other operational metrics such as quality, average handle time    • coordinates data feeds with operations to provide data for analysis    • supports relationship-building with peers in operations to understand current operational processes and identify possible gaps that may be contributing to lower key metric results; serves as an extension of the operational team; may document operational processes as input to improvement initiatives    • facilitates and conducts root cause analysis to determine the underlying drivers behind performance gaps. ·         develop and implement sales account and business partnership strategies and programs to increase organic sales growth    ·         ensure proper execution and delivery on set annual revenue and operating income targets    ·         develop and implement a long term account strategy (3-5 year account expansion plan)     ·         establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    ·         identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets    ·         ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services    ·         manage a staff of program managers candidate profile·         bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of progressive mgmt experience) preferred·         mastery of communication skills and styles, both written and verbal. And implement sales account and business partnership strategies and programs to increase organic sales growthensure proper execution and delivery on set annual revenue and operating income targetsdevelop and implement a long term account strategy (3-5 year account expansion plan) establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnershipidentify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targetsensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented servicesmanage a staff of program managerscandidate profilebachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of progressive mgmt experience) preferredmastery of communication skills and styles, both written and verbal.

Work from Home Customer Service - No Experience Needed

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